Cookie Policy
How we use cookies on our website.
Last updated: 04 June 2026
1. Introduction
This cookie policy explains what cookies are, how Hey iO Limited ("we", "us", "our") uses them on our website at www.heyio.co.uk, and what choices you have regarding their use.
By using our website you acknowledge that you have read and understood this cookie policy. This policy should be read alongside our Privacy Policy.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the website owner.
Cookies can be "persistent" (they remain on your device until they expire or you delete them) or "session" cookies (they are deleted when you close your browser).
3. How We Use Cookies
We use cookies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionality such as security, session management, and accessibility. The website cannot function properly without these cookies.
| Cookie | Purpose | Duration |
|---|---|---|
cookie-consent |
Stores your cookie consent preference so we do not ask you again on each visit. | 1 year |
Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced, personalised features. If you do not accept cookies, these preferences will not be saved between visits.
| Cookie | Purpose | Duration |
|---|---|---|
theme-preference |
Remembers your selected colour theme (light or dark) so it persists across visits. | 1 year |
Analytical / Performance Cookies
These cookies allow us to recognise and count visitors and to see how visitors move around our website. This helps us improve the way our website works, for example by ensuring that visitors can easily find what they are looking for.
| Cookie | Purpose | Duration |
|---|---|---|
_ga |
Google Analytics — used to distinguish unique users by assigning a randomly generated number as a client identifier. | 2 years |
_ga_V5TZTXN2P9 |
Google Analytics 4 — used to persist session state and track interactions across pages. | 2 years |
4. Your Cookie Choices
When you first visit our website, you will see a cookie consent banner giving you the option to accept or decline cookies:
- Accept: We will set functionality and analytics cookies as described above. Your theme preference will be remembered between visits, and the consent banner will not appear again.
- Decline: We will not set functionality or analytics cookies. Your theme preference will not be saved between visits, and the consent banner will appear on every visit.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. The methods for doing so vary from browser to browser. You can obtain up-to-date information about blocking and deleting cookies via your browser's help or support pages.
Please note that if you block all cookies, some parts of our website may not function properly.
5. Third-Party Cookies
We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics sets cookies to help us analyse how visitors use our website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers that may be located outside the United Kingdom.
Google's privacy policy is available at: https://policies.google.com/privacy
6. Changes to This Policy
Hey iO reserves the right to update this cookie policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we use cookies.
7. Contact Us
If you have any questions about our use of cookies, please contact us at:
Hey iOContact Us
